ConsTEL8
Coffee shop onboarding guide for new staff
Create a single, intuitive onboarding platform that allows new employees to learn independently while maintaining consistency and clarity across daily operations.
Durations
1 Weeks
Project Type
Individual project for Design Sprint
Problem Statement
Local coffee shops often rely on informal, inconsistent onboarding methods such as verbal instructions, printed sheets, or WhatsApp messages. This leads to confusion, repeated questions, training gaps, and unnecessary pressure on senior staff.
New staff struggle to remember tasks and procedures
Shift information is scattered across platforms
Managers spend excessive time repeating instructions
Recipes and processes are not standardised
Core Features
Guided onboarding experience for new coffee shop staff
1.
Recipe and knowledge library with searchable, step-by-step guides
2.
In-app team communication, including manager messages and group chat
3.
Centralised dashboard for tasks, shifts, and updates
4.
Visual feedback to support task progress and confidence
5.
Daily task management with priorities and completion tracking
6.
User profiles with skill levels and achievement tracking
7.
Weekly shift scheduling with clear “today” indicators
8.
User Flow
The user flow centres on a new coffee shop employee, focusing on the main journey from login to completing daily tasks. Secondary actions are kept minimal to maintain clarity.
CONSTEL8 provides a structured yet flexible onboarding experience that:
Improves staff confidence
Supports operational consistency
Scales easily for small teams
Reduces training time
The final design demonstrates a user-centred approach tailored specifically to the realities of coffee shop work.
